| Homebound |
San Francisco, CA (Remote).
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| Senior Salesforce Project Manager |
2024-01 to Present
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Architect and project manager for the Salesforce platform at a fast-paced startup changing the face
of home building by connecting technology to real world construction like never before.
- Designing and adhering to a comprehensive roadmap in concert with business and technology stakeholders.
- Hands-on implementing solutions to support initiatives ranging from user experience to data quality to futureproofing.
- Rapidly contributing to supporting shifting business models as a new space for technology is carved out in an otherwise-legacy ecosystem.
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| Boston Scientific |
Marlborough, MA.
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| Salesforce IT Manager |
2022-11 to 2024-01
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Managed and championed various projects in and adjacent to the commercial Salesforce.com environment at one of the world’s leading health and life sciences technology companies.
- Managed the implementation, deployment, and ongoing strategy of a commercial data lake on the Snowflake platform.
- Lead initiative to quantify the business value and ultimately the ROI of the entire Salesforce.com program, encompassing more than 30 product teams.
- Cultivated and supported a team of Salesforce developers working on different product teams in a highly-dynamic, complex, and large-scale Salesforce.com environment.
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| Facing History and Ourselves |
Brookline, MA.
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| Director, Data Management |
2018-02 to 2022-11
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Responsible for data systems and data team at well-established non-profit in the education space.
- Founded and managed the organization’s first data team, folding in configuration, analysis, and administrative functions.
- Fostered healthy, open team dynamic, focusing on smooth team operations and supporting staff in personal and career growth, and performed all related managerial duties including hiring, performance reviews, regular one-on-ones, and promotions.
- Crafted internal support protocol for all technology teams, creating a collaborative and seamless communication stream facilitating cross-department communications.
- Oversaw various implementations and effective overhauls of systems to modernize the data and CRM experience and bring data capabilities directly to users.
- Designed, created, and documented custom proprietary applications in partnership with nearly every other team to meet needs, increase or establish legal compliance, and unblock organizational progress.
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| CloudHealth Technologies, Inc. |
Boston, MA.
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| Senior Systems Administrator |
2017-02 to 2018-02
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Lead architect and developer on a four-person BizOps (business operations) team impacting all business units.
- Migrated usage-based revenue reporting mechanism to Salesforce, revamping revenue analytics and automating manual processes by blending data across numerous systems, saving more than two weeks of finance effort per month.
- Instrumental in several platform rollouts, notably in the areas of billing and contract lifecycle management, both by way of stakeholder requirements synthesis and direct, hands-on application development.
- Coached and mentored other team members as the team technical senior, facilitating technical and career growth among peers.
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| Fiksu, Inc. |
Boston, MA.
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| CRM Program Manager |
2014-07 to 2017-02
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| Salesforce Administrator |
2013-02 to 2014-07
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Primarily responsible for all elements of architecture, development, and team management related to CRM and adjacent applications.
- Managed the CRM Project Manager, performing all personnel duties, and collaborating across the company to develop numerous MVPs with superb turnaround time and efficiency.
- Took on ownership of, configured, and integrated many additional software tools including JIRA, Confluence, and DocuSign, combining disparate data sources to paint a more cohesive picture across the company.
- Selected to speak at 2014 Dreamforce conference in San Francisco on the topic of Data Management, sitting on the panel of “Data Management: It’s a Journey not a Destination”, and spanning two sold-out sessions of more than 300 people each.
- Conducted trainings and gave talks internally on a variety of topics, some informational, some educational, to bring the company together and broaden understanding of the CRM platform.
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