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Alexander P. Sullivan
Experienced Salesforce architect, developer, engineer, director of data management, manager, administrator, technical project manager, and team leader. Expertise in process design/revision, team leadership, software development, and platform architecture. Certified Salesforce Administrator (ADM201). Friendly, dependable, honest, detail-focused, end-user oriented, analytical, self-motivated, and organized. Able to think laterally to discover solutions not in the manual and break down barriers to individual and team success.
Business Systems
  • Salesforce
  • JIRA
  • Zuora
  • Drupal
  • Blackthorn
  • Domo
  • Confluence
  • Slack
  • ON24
  • DocuSign
  • HubSpot
  • Zoom
  • Amazon Web Services
  • Zapier
  • Marketo
Skills
  • Compassionate, listen-first managerial mindset geared towards personal connection and trust
  • Outstanding comprehension of project management methodology
  • Advanced competency in software development principles
  • Expertise in Apex, Visualforce, Salesforce Flow, and other hands-on SFDC development
  • Full proficiency in Salesforce (Force.com) software platform
  • Deep familiarity with marketing automation tools such as HubSpot and Marketo
Work Experience

Boston Scientific
Marlborough, MA.
Salesforce IT Manager
2022-11 to Present
Manager championing various projects in and adjacent to the commercial Salesforce.com environment at one of the world’s leading health and life sciences technology companies.
  • Managing the implementation, deployment, and ongoing strategy of a commercial data lake on the Snowflake platform.
  • Leading initiative to quantify the business value and ultimately the ROI of the entire Salesforce.com program, encompassing more than 30 product teams.
  • Cultivating and supporting a team of Salesforce developers working on different product teams in a highly-dynamic, complex, and large-scale Salesforce.com environment.
Facing History and Ourselves
Brookline, MA.
Director, Data Management
2018-02 to 2022-11
Responsible for data systems and data team at well-established non-profit in the education space.
  • Founded and managed the organization’s first data team, folding in configuration, analysis, and administrative functions.
  • Fostered healthy, open team dynamic, focusing on smooth team operations and supporting staff in personal and career growth, and performed all related managerial duties including hiring, performance reviews, regular one-on-ones, and promotions.
  • Crafted internal support protocol for all technology teams, creating a collaborative and seamless communication stream facilitating cross-department communications.
  • Oversaw various implementations and effective overhauls of systems to modernize the data and CRM experience and bring data capabilities directly to users.
  • Designed, created, and documented custom proprietary applications in partnership with nearly every other team to meet needs, increase or establish legal compliance, and unblock organizational progress.
CloudHealth Technologies, Inc.
Boston, MA.
Senior Systems Administrator
2017-02 to 2018-02
Lead architect and developer on a four-person BizOps (business operations) team impacting all business units.
  • Migrated usage-based revenue reporting mechanism to Salesforce, revamping revenue analytics and automating manual processes by blending data across numerous systems, saving more than two weeks of finance effort per month.
  • Instrumental in several platform rollouts, notably in the areas of billing and contract lifecycle management, both by way of stakeholder requirements synthesis and direct, hands-on application development.
  • Coached and mentored other team members as the team technical senior, facilitating technical and career growth among peers.
Fiksu, Inc.
Boston, MA.
CRM Program Manager
2014-07 to 2017-02
Salesforce Administrator
2013-02 to 2014-07
Primarily responsible for all elements of architecture, development, and team management related to CRM and adjacent applications.
  • Managed the CRM Project Manager, performing all personnel duties, and collaborating across the company to develop numerous MVPs with superb turnaround time and efficiency.
  • Took on ownership of, configured, and integrated many additional software tools including JIRA, Confluence, and DocuSign, combining disparate data sources to paint a more cohesive picture across the company.
  • Selected to speak at 2014 Dreamforce conference in San Francisco on the topic of Data Management, sitting on the panel of “Data Management: It’s a Journey not a Destination”, and spanning two sold-out sessions of more than 300 people each.
  • Conducted trainings and gave talks internally on a variety of topics, some informational, some educational, to bring the company together and broaden understanding of the CRM platform.
Education
Hofstra University
Hempstead, N.Y.
B.A. History
Magna Cum Laude
HOBBIES & INTERESTS
  • Hiking
  • Music Festivals
  • Pop Physics
  • PC Building
  • Juggling
  • Concerts
  • Philosophy
  • Running
  • Flow Arts
  • Documentaries
  • Home Automation
  • Gaming